Return & Refund Policy
Return & Refund Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 14 days from the date you receive your item to request a return. To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required
Items that are damaged due to misuse or normal wear may not be eligible for return.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Exchanges
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement at no extra cost.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Items on clearance or final sale
• Gift cards
• Personalized or custom jewelry
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
How to Start a Return
To start a return, please contact our support team with your order number and reason for return. Our team will guide you through the process.
Contact Us
If you have any questions about our return policy, please contact us and we will respond within 24 hours.